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Student Laptop Common Issues & Fixes

Below you will find some common laptop issues and fixes you can try at home. If there are further issues, please email support@lvusd.org.

Factory Reset (For any issues, do this first!)

  1. Completely power off the laptop
  2. Press the power button and immediately start tapping Esc until options appear on the screen
  3. Use the arrow keys to select “Restore Factory Settings” and press Enter
  4. If you don’t need any files on the computer (files you’ve saved in Google Drive are unaffected), press 2, then Enter to fully reset the laptop
  5. Otherwise, press 1, then Enter, to retain user files
  6. After a few moments, the laptop will restart

Secure Boot Fail

B118 (Touchscreen)

Solution:

  1. Press power button while tapping F2 to enter BIOS

  2. Using the arrow keys to select options and the Enter key to make changes, change the following settings:

    Main > Network Boot Disabled
         > F12 Boot Menu Enabled
         > Touchpad Advanced
    Boot > Boot Mode UEFI
         > Secure Boot Disabled
  3. To disable Secure Boot:
    1. On the “Security” tab select “Set Supervisor Password” and hit Enter
    2. Type 1 and hit Enter, then type 1 again and hit Enter twice
    3. Go to the “Boot” tab, select “Secure Boot”, hit Enter and change to “Disabled”
    4. Go back to the “Security” tab, select “Set Supervisor Password” and hit Enter
    5. Enter 1 once and press Enter 3 times to disable the password
    6. Press F10 then Enter to save and exit

To Prevent This:

B117 (Non-Touchscreen)

Solution:

  1. Press power button while tapping F2 to enter BIOS

  2. Using the arrow keys to select options and the Enter key to make changes, change the following settings:

    Main > Network Boot Enabled
         > F12 Boot Menu Enabled
         > Touchpad Advanced
    Boot > Boot Mode Legacy
  3. Switching to “Legacy” boot mode will automatically disable Secure Boot

To Prevent This:

B118 (Touchscreen) “Coma” (On but Blank Screen)

The B118 has a known issue where it seems like it’s off, but is actually on.

How to Fix

  1. Plug the computer into a charger.
    1. If the lid light turns solid, the laptop should be fine.
    2. If the lid light blinks, continue to step 2.
  2. Hold the power button until the computer fully shuts off. NOTE: The screen should be completely black, and the lid light should remain constantly on.
  3. Turn the computer on normally.

How to Avoid

  1. When shutting down the laptop, only use the power menu in the upper-right side of the screen.
  2. In the pop-up window that appears, hit “Shutdown…”, and wait for the screen to go completely black.
    1. If the laptop is plugged into a charger at this time, the lid light will be constantly on.
  3. If the screen changes to a purple background and asks for a password, ignore it and wait for it to turn off completely!

Zoom Issues

Wifi Connection Issues