Printers

Adding Managed Printers

  1. Download the Papercut Print Deploy Client for your operating system: Windows / macOS
  2. Run the install file and follow the prompts, selecting Allow if/when prompted
  3. Close the installer once complete

  4. In the taskbar (top on macOS, bottom on Windows) find the Print Deploy Client icon

    macos-client windows-client

  5. Select ‘View my printers’
  6. At the sign-in window, select ‘Sign in with Google’
    1. Chrome browser should open automatically to an account selection screen
    2. Choose your LVUSD google account from the list, then press ‘Continue’

    google-account google-continue

  7. Printers assigned to you should automatically install

    macos-printer-list windows-printer-list

  8. If you have optional printers available to you, they will be listed in ‘Add printers’

Using the Sharp Copiers

Releasing Print Jobs

  1. Login to copier using your username/password or Papercut ID, then press ‘Continue’
  2. Press ‘Print Release’
    1. To print all queues jobs, press ‘Print All’ in the top-right
    2. To print select jobs, press each job to select it, then press ‘Print’

Copying

  1. Login to copier using your username/password or Papercut ID, then press ‘Continue’
  2. Press ‘Access Device’, then again to confirm
  3. Press ‘Copy’
  4. Change the copy settings to your desired specifications, then press either ‘B/W Start’ or ‘Color Start’

Scanning

  1. Login to copier using your username/password or Papercut ID, then press ‘Continue’
  2. Press ‘Access Device’, then again to confirm
  3. Press ‘E-Mail’
  4. Change the scan settings to your desired specifications, then press ‘Start’

Printing from a USB drive

  1. Login to copier using your username/password or Papercut ID, then press ‘Continue’
  2. Press ‘Access Device’, then again to confirm
  3. Plug in your USB drive and wait a moment
  4. Press ‘Print from external memory device (USB)’
  5. Select the file to print from your USB, then press ‘Choose Print Settings’
  6. Change the print settings to your desired specification, then press ‘Start’

Adding Un-Managed Printers

macOS

  1. Select the Apple menu and open System Settings
  2. In the “Search” field type “Printers”
  3. Select “Printers & Scanners”
  4. Scroll to the bottom of the page and select “Add Printer, Scanner, or Fax…”
  5. Navigate to the “IP” tab and enter the following information:
    • Address: The printer’s full hostname (on label or provided by EdTech)
    • Protocol: “HP JetDirect - Socket”
    • Queue: Ignore
    • Name: Any name you wish to use to remember this printer
    • Location: Optional
    • Use: Select the correct driver; leave as “Generic PostScript Printer” if unavailable
  6. Press “Add” to add the printer

Windows

  1. Select the Start menu and open Settings
  2. Navigate to “Bluetooth & devices”, then open “Printers & scanners”
  3. Click “Add device”, wait a few moments, then press “Add a new device manually”
  4. Select “Add a printer using an IP address or hostname”, then press “Next”
  5. Enter the following information:
    • Device type: “IPP Device”
    • Hostname or IP address: The printer’s full hostname (on label or provided by EdTech)
  6. Press “Next” to add the printer
  7. The system should automatically find the appropriate driver to use for the device

Removing printers

macOS

  1. Select the Apple menu and open System Settings
  2. In the “Search” field type “Printers”
  3. Select “Printers & Scanners”
  4. Select the printer you want to remove
  5. Select the “Remove Printer…” button
  6. Select “Done”

Windows

  1. Select the Start menu and open Settings
  2. Navigate to “Bluetooth & devices”, then open “Printers & scanners”
  3. Click on the printer you want to remove and press “Remove”

Troubleshooting

Scan sends in multiple chunks

Enable ‘Compact PDF’ option in scan settings:

  1. Select ‘File Format’ in the left-hand toolbar
  2. Tap the box next to ‘Compact’
  3. Tap the blue ‘OK’ box in the upper-right
  4. Proceed to scan

Print jobs don’t send

  1. Click on the Print Deploy Client icon in your taskbar
  2. Click “Refresh printers”
  3. Wait a moment, then try printing again

  4. If issue persists, follow instructions below:

    macOS

    1. Open System Settings / Preferences
    2. Navigate to the Printers & Scanners page
    3. Select and open the print queue
    4. If paused, press the resume button

    Windows

    1. Open the Start menu and search for “Services”
    2. Click to open the Services application
    3. Scroll down the list to find “Print Spooler”
    4. Select “Print Spooler” then click “Restart the service” on the left
    5. If prompted to also restart “PaperCut Direct Print Monitor”, click “Yes”
    6. Wait a moment, then close the Services application

Print Deploy Client not in taskbar

  1. If not installed, follow install instructions above.

  2. If previously installed, restart the software manually:

    macOS

    1. Open a Finder window
    2. Navigate to Applications > PaperCut Print Deploy Client
    3. Double-click on ‘Restart.command’
    4. Enter your password in the Terminal window when prompted, then hit Enter (NOTE: You will not see anything when typing, this is normal.)
    5. Quit Terminal once you see ‘[Process completed]’

    Windows

    1. Open an Explorer window
    2. Navigate to C:\Program Files\PaperCut Print Deploy Client
    3. Double-click on ‘initialise.bat’

Printer screen displays “Could not access the accounting server. Contact your administrator.”

  1. Open the larger front panel on the copier
  2. Flip the main power switch off for 10 seconds, then flip it back on
  3. Wait for the copier to fully start-up and reconnect