Guidelines

The latest version of Ubermix is: 7.0lv1

Troubleshooting Procedure

If the device is student-owned, any Out Of Warranty part replacements must be approved by the parent first.

UMC2 (Optional / Informational)

  1. Scan device Serial Number into UMC2
  2. Check for existing open ticket
  3. Open New Ticket if necessary, providing any issue details
  4. Check Warranty Status

Media Center

  1. Reinstall or update Ubermix (and BIOS if instructed to do so)
  2. Update Chrome and reinstall Secure Browser (if applicable)
  3. Inspect for external physical damage and enter applicable fines in Follett
  4. If device is insured have parents complete claim form for the damaged part, then submit insurance invoice via UMC2
  5. Verify functionality of ports and hardware

Student Tech Team

  1. Check internal cables and components for connectivity or damage
  2. Replace parts when necessary and possible
  3. Perform reinstall or update of Ubermix and/or BIOS when necessary

Warranty Info

Determining Repair Cost

  • Part costs are listed under Tools in UMC2
  • Additional parts are listed on the Full List, accessible via the button at the bottom-left of the Part Costs list
  • All Out of Warranty repairs are considered chargeable (excluding usual wear & tear, including Physical breaks and Liquid spills