Known Issues

  • Ubermix Issues

    Cursor disappears when opening CAASPP Testing Browser

    Solution: Before opening CAASPP, double-click on the “Disable Touchscreen” shortcut on the Desktop; Restart after testing to re-enable the touchscreen

    Grub Rescue error after Auto-Upgrade - OR - No Bootable Device after Ubermix Install

    Solution: Reinstall Ubermix with Partition Reset (Perform the optional Reset Disk Partition step)

    Time Out of Sync

    Solution: Re-set the clock

    Numbers Instead of Letters

    Solution: Press the Fn + NumLk (usually F11) keys to disable Numlock

  • B118 Issues

    Some Keys Don’t Work

    Solution: Check and reseat keyboard ribbon cable connection to mainboard

    Headphones Not Working

    Solution: Restart or perform a Factory Reset

    Secure Boot Enabled

    Solution: Disable Secure Boot in BIOS settings and/or Reset BIOS password

    Broken Battery Posts

    Solution: Remove broken metal pieces and tape the battery in place using two-sided tape (NOTE: Do not cover the drainage holes to the sides of the battery!)

    Speaker Malfunction (2018 B118-RN)

    Solution: Install 1.07AD BIOS and replace speakers

    Repeated Secure Boot Fail (2019 B118-G2)

    Solution: Install 1.15LD BIOS

  • B117 Issues

    Hinge Failure

    Solution: Retire and ewaste

    BIOS USB Boot Doesn’t Work

    Solution: Switch “Boot Mode” to UEFI and disable “Secure Boot” in BIOS settings

    USB Boot Doesn’t Work

    Solution: Switch “Network Boot” to Enabled in BIOS settings