Grandstream (New Phones)
General Info
User Guides
Usage Video (not affiliated with LVUSD)
Modern Telecom Training on the Grandstream GXV3350
Transferring Calls
Blind Transfer
- Press the physical transfer button next to your phone’s keypad
- Enter the extension of the user you want to transfer to
- Press the transfer button again (either the physical button or the green button on the phone’s screen) to initiate the transfer
- Hang up immediately to complete the transfer
Attended Transfer
- Press the physical transfer button next to your phone’s keypad
- Enter the extension of the user you want to transfer to
- Press the transfer button again (either the physical button or the green button on the phone’s screen) to initiate the transfer
- Wait for the other user to pick up
- This allows you to discuss the transfer / caller prior to connecting them
- Press the transfer button on the phone’s screen (not the physical button) to complete the transfer
Voicemail
- Dial *97 on your phone’s keypad
- Listen to menu options and select the desired option
- Press 0 to access settings for recording your name, messages, and updating your password
Directly Leave Voicemail on Another Extension
- Dial * followed by the destination extension on your phone’s keypad
- Leave a message after the prompt
This can be used to quickly transfer a caller directly to someone’s voicemail as well.
Programming Buttons (Office Phones)
- Press the
button at the bottom of the Programmable Buttons widget, or open the MPK app on the second page of the phone’s home screen 
- Press the
button at the top-right to add a button -
Change Key Mode to Busy Lamp Field (BLF)
-
If not already selected, select your name in the Select Account dropdown
-
Enter the user’s extension for both Name and Number, then press the check in the top-right to save
-
The button will automatically update the name to the user’s name after a few moments
