Troubleshooting

Before following the guides below:

  1. Click on the Print Deploy Client icon in your taskbar
  2. Click “View my printers”
  3. If prompted with a sign-in window, sign in using the Google button
  4. Click “Refresh my printers now”
  5. Wait a moment, then try printing again

Scan sends in multiple chunks

Enable ‘Compact PDF’ option in scan settings:

  1. Select ‘File Format’ in the left-hand toolbar
  2. Tap the box next to ‘Compact’
  3. Tap the blue ‘OK’ box in the upper-right
  4. Proceed to scan

Print jobs don’t send

  1. Click on the Print Deploy Client icon in your taskbar
  2. Click “Refresh my printers now”
  3. Wait a moment, then try printing again
  4. If issue persists:
    1. Click on the Print Deploy Client icon in your taskbar
    2. Click “View my printers”
    3. Make sure you are signed-in and see your list of printers; if not, sign-in using your LVUSD Google account

  5. If issue still persists, reset your print jobs / spooler:

    macOS

    1. Open System Settings / Preferences
    2. Navigate to the Printers & Scanners page
    3. Select and open the print queue
    4. If paused, press the resume button

    Windows

    1. Open the Start menu and search for “Services”
    2. Click to open the Services application
    3. Scroll down the list to find “Print Spooler”
    4. Select “Print Spooler” then click “Restart the service” on the left
      1. Or right-click and select “Restart”
    5. If prompted to also restart “PaperCut Direct Print Monitor”, click “Yes”
    6. Wait a moment, then close the Services application

    windows-print-spooler

Print Deploy Client not in taskbar

  1. If not installed, follow install instructions above.

  2. If previously installed, restart the software manually:

    macOS

    1. Open a Finder window
    2. Navigate to Applications > PaperCut Print Deploy Client
    3. Double-click on ‘Restart.command’
    4. Enter your password in the Terminal window when prompted, then hit Enter (NOTE: You will not see anything when typing, this is normal.)
    5. Quit Terminal once you see ‘[Process completed]’

    Windows

    1. Open an Explorer window
    2. Navigate to C:\Program Files\PaperCut Print Deploy Client
    3. Double-click on ‘initialise.bat’

Printer screen displays “Could not access the accounting server. Contact your administrator.”

  1. Open the larger front panel on the copier
  2. Flip the main power switch off for 10 seconds, then flip it back on
  3. Wait for the copier to fully start-up and reconnect